Return and Refund Policy – Gioia Estetica Beauty & Nails

Customer satisfaction is essential to Gioia Estetica Beauty & Nails. We offer a transparent return and refund policy in accordance with Swiss e-commerce regulations (LUCI, FADP, and UCA).

Return Conditions

  • Physical products can be returned within 14 days from the date of receipt.
  • Items must be unused, intact, and in their original packaging.
  • Hygiene and personal care products cannot be returned if the packaging has been opened (for sanitary reasons).
  • Dienstleistungen (wie Termine oder Schönheitsbehandlungen) können bis spätestens 24 Stunden vorher ohne Strafgebühren storniert werden.

Refund Conditions

  • After the return is approved, the refund will be processed within 5–10 business days using the same payment method.
  • Return shipping costs are the responsibility of the customer, except in cases of our error or a defective product.

Damaged or incorrect products

  • If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receipt at the following email address: info@gioiaestetica.ch
  • In this case, we will cover the return shipping costs and send you a new product at no additional charge

Contact for returns and support

Gioia Estetica Beauty & Nails
Residenza Leche Park, Via Tommaso Rodari 20, 6500 Bellinzona, Svizzera
Phone: +41 79 197 98 53
Email: info@gioiaestetica.ch